Listening with curiosity

No group has come together by coincidence, and each one has a history worth to be understood. Knowing where one comes from helps understanding the culture and defining the direction for the future.

Socratic dialogue

We deliberately assume that there is a wealth of resources and knowledge present in each organization or family we are working with. And that no solution is stronger than the one built from within. Through structured conversations, the objective is to let everyone think independently and critically, participating in the definition of the solution.

Best Practices

Every situation is a unique combination of concrete challenges. However, many of these challenges, taken separately, have already been faced by others. Drawing from best practices that have proven to work well in similar circumstances, helps building faster and more efficiently a solution that is still tailored.

Striving for simplicity & creating spare capacity

The simpler, the better. Complex rules or systems are difficult to apply and undermine the effectiveness of the approach. Building something that is both right and simple takes time, but it is more easily understood by all and robust in the long term.

Likewise, while tackling your current challenges, we strive to build spare capacity to overcome future ones.

PRACTICALLY

Fixed fees

Our professional fees are related to the complexity of the issues at stake and the anticipated time to be spent. They will be set in advance so that you precisely know how far it can take you. The first conversation is always free of charge.

Conflicts of interest

Before we even speak about the context of the project, we will check with whether our current or past engagements could bring us in a position of conflict. We will assess the situation together, in all transparency, before deciding to work together.

Confidentiality

It goes without saying, but even better by spelling it out clearly: confidentiality is at the core of our practice. It is a basic condition to create and maintain trust.